Ayr Housing Aid Centre SCIO evaluated to be “Excellent, where performance was sector leading with outstandingly high outcomes for people” in recent Care Inspectorate Report
AHAC were established in 1986 to provide independent housing information, advice and advocacy, later becoming a Scottish National Standards Type III Accredited Service in 2003. AHAC have been providing a Tenure Sustainment Housing Support Service since 2003, re-registering in 2020 after legal status changed to SCIO.
The Care Inspectorate carried out an unannounced inspection 13-15th November 2024 grading the service as 6 – An evaluation of excellent describes performance which is sector leading and supports experiences and outcomes for people which are of outstandingly high quality. There is a demonstrable track record of innovative, effective practice and/or very high quality performance across a wide range of its activities and from which others could learn. We can be confident that excellent performance is sustainable and that it will be maintained for how well they supported people’s wellbeing and leadership. “It was clear the service would go to any length to support people with any needs that they had. This was evident from the innovative, holistic and person-centred ways that supports were provided to people and the drive to increase funding to use this to support those who needed it.”
They further evaluated the staff team and care and support planning to be graded 5 – very good illustrating performance that demonstrates major strengths in supporting positive outcomes for people.
Suzanne Slavin, CEO responded “We are very proud of our recent report and would like to take this opportunity of thanking our service users for continuing to trust and engage well with us. Our service relies on mutual trust, respect and engagement to secure positive outcomes together. Our staff and management team are committed to delivering a high quality, inclusive service which empowers people to, with our help improve lives and stay in their home. It is a great boost for an external body to recognise the hard work, dedication and high quality service we provide every day. We would like to thank South Ayrshire Council who have funded this service since 2003.”
“We will continue to be committed to providing holistic services to those going through a difficult period in their lives while being threatened with homelessness. Our fully inclusive and engaging wrap around support ensures those who are at their most vulnerable are treated with dignity, respect and compassion while we work with them to improve their housing issue while alleviating poverty, reducing stress, anxiety and providing hope.”
The full report can be found here – Find care
