AGM – 15.3.18 @ 2PM


THURSDAY 15th MARCH 2018 – 2PM – 4PM


We are hosting our Annual General Meeting on Thursday 15th March 2018 at 2pm within the Ayr Committee Room of the County Buildings, Ayr.

Our Guest Speaker Mark Willis from Child Poverty Action Group (CPAG) will talk about the impact of Universal Credit on child poverty after the formal business has been concluded.

Summary copies of the Annual Report will be available or can be e-mailed on request.

Tea, coffee and biscuits  are being provided from 1.30pm.

Questionnaire for Home + Sessions

The Centre is developing Capacity Building Sessions to enhance skills and knowledge for existing, new and future tenants.  We need your help to influence the development and the completion of our Questionnaire which will significantly help us.  You can complete the Questionnaire by clicking the link below:-


Or alternatively you can request a copy of the Questionnaire and we will email this to you.  We could also post a copy to you if required.  The Survey will end on 30th November 2017.  May I thank you in advance for your contribution to the Survey.


If you have any questions please do not hesitate to contact the Centre to speak to me or Karen Taylor, Office and Finance Manager.


Suzanne Moffat, Home + Team Leader

Aviva Community Fund


Ayr Housing Aid Centre has entered our proposed Digital Inclusion Project to the Aviva Community Fund to allow our existing staff to spend time with service users to help and assist them to claim Universal Credit and prevent poverty by helping to budget better through becoming more comfortable using the internet.

Please vote by clicking the link below:


With your help we hope to mitigate any negative effects our Service Users face when claiming Universal Credit and the poverty and delays associated with this new benefit system.


We would like to thank the Asda Foundation for their donation of £200 to the Centre after shoppers voted by putting green tokens into the collector for us.


Thanks to everyone who supported us, especially the children who all agreed this was a fun way of voting for local charities.


The Centre’s last Care Inspectorate Inspection was on 29.03.17.  The Centre is pleased to have maintained our high quality of standard and were awarded Grade 6’s – Excellent (Quality of Support and Quality of Management and Leadership).  Please see below:

Date Quality of Care and Support Quality of Staffing Quality of Management and Leadership
29 Mar 2017 6 – Excellent (I) Not Assessed 6 – Excellent (I)
20 Jan 2015 6 – Excellent (I) 6 – Excellent (I) 6 – Excellent (I)
03 Jul 2013 5 – Very Good (I) 6 – Excellent (I) 6 – Excellent (I)
24 Jan 2013 5 – Very Good (I) 5 – Very Good (I) 5 – Very Good (I)
05 May 2011 5 – Very Good (I) 5 – Very Good (I) Not Assessed
04 Feb 2009 5 – Very Good (I) 5 – Very Good (I) 5 – Very Good (I)

A full copy of the Report can be accessed here.  We would like to thank Service User’s who took the time to complete and return Feedback Forms (some of which were mentioned in the Report).  The Management Committee would like to take this opportunity to thank all Management and Staff for their continuous hard work and dedication to providing a high quality service.  Without them this excellent grade would not have been achievable.


Ayr Housing Aid Centre held its AGM on Thursday 9th March 2017.  The AGM was well attended and detailed Reports were presented by the Chairperson, Treasurer and Chief Executive Officer.


Alex Anderson, Chairperson welcomed all to the meeting.  Alex refer to the development of our services and staff over the past year and throughout our current Contract with South Ayrshire Council. He outlined our preparation for Procurement of the Services provided by the Centre and thanked the staff and Procurement Sub-Committee for their input into the process. He highlighted the external recognition in terms of the quality of Services we provide and linked this directly to our staff.  Finally he thanked the Management Committee for their support over the past year.


Ethel Riach, Treasurer presented a detailed Report on the Centre’s finances.  She highlighted the allocation of expenditure into the next financial year and beyond.  She considers that the Centre currently has a strong financial foundation although we continue to review all our income and expenditure commitments. Ethel highlighted the work of our Fundraising Sub-Committee and thanked all who made donations to the Centre. Ethel thanked CEO, Services Manager and Administration Officer for their efficient record keeping and our Accountant, Andrew Howatt.


John Mulholland, CEO presented a detailed Report on the wide range of Services provided by the Centre.  He advised once again it has been a very busy year for all our services.  He commented “the services the Centre provides to both individual Service Users and Groups are innovative, preventative, proactive, participatory and inclusive”.  He highlighted the importance of partnership development in providing Services which has been further enhanced over the past year.  John made specific comments relating to welfare reform, digital exclusion and increased case numbers from Service User’s stating that they have health issues.




Some Stats

Suzanne Slavin presented core Statistics.  The Centre opened 1,239 cases between 1st July 2015 and 30th June 2016.  This includes 182 rural cases opened.  171 Service Users had a physical disability, 257 had a mental disability and there were 214 cases where Service Users have both physical and mental disabilities.  A total of 642 had some sort of disability.

This year there were 809 Service Users in the 25+ age group, 294 Service Users aged 16 – 24 and 136 cases from the pension age group.  In the Reporting Period the majority of our caseload is Service Users who are Sick/ill, 337, 27% followed by unemployed 328, 26.5%.  Those who were employed were 352, 28.4%.  We have noted a continued high caseload from the employed and many of the problems relate to multi-debt issues which often encompass housing matters.  There is 101 cases from retired and 65 from students with 30 cases from carers.

The Centre noted a 7% increase relating to homeless or threatened with homelessness, we prevented homelessness in 287 cases. Becoming homeless has numerous impacts on families in particular: economic, social, health and educational.

John said “there are many challenges ahead over the next few years for the housing aid centre”, the full role out of Universal Credit, changes to Social and Private Tenancy Law, new demand in terms of tribunal work and continued pressure in relation to homelessness and homeless prevention all will impact on the Centre.”

John thanked all staff for their commitment and support over the past year.

John Mulholland presented  Service User Feedback and commented “We are very pleased with the positive feedback across all our Services.  We will continue to engage with Service Users at all levels to encourage their input.  I would further thank all Service Users who have taken the time to feedback.  This allows for us to take their input into account as Services develop further”.

Billy McLeod from Ayr Action for Mental Health gave a very informative presentation on the work of Ayr Action for Mental Health.  He referred to the importance of a Service User led and person centred approach in the work undertaken by Ayr Action for Mental Health.

There was a short question time and thereafter Alex thanked the Speaker and all who attended our AGM.

Our Annual Reports are on the Centre’s website from the 14th March 2017.  If further information is required please contact John Mulholland CEO or Suzanne Slavin, Services Manager at 01292 288111.

After being nominated by Scotwest Credit Union member Alex Anderson, Ayr Housing Aid Centre has been awarded £400 by Scotwest Credit Union as part of their 25th Anniversary Community Awards.

Suzanne Slavin of the Centre said: “It is very satisfying to be recognised for the work we do in the community and awards like this allow us to continue to expand the services we offer. The funds from Scotwest will assist us in supporting our most vulnerable service users who are at risk of becoming homeless and those in crisis.”

Ayr Housing Aid Centre provide Information, Advice, Tenure Sustainment And First Home Services to those who are threatened with homelessness or in housing need in the South Ayrshire area. They have an Education & Engagement Department who engage with school age children to encourage understanding of causes of homelessness and impart budgeting skills.

CEO Kenny MacLeod said “I would like to thank our member Alex Anderson for taking the time to nominate Ayr Housing Aid Centre for a Scotwest Community Award. We are delighted to be able to support such an important service making a real difference to their local community.”

Find out more about the work done by Scotwest










Suzanne Slavin receiving the award with Alex Anderson

We would like to thank everyone who responded to our advertisement for the above post.  We are pleased to announce that Gavin has now started with us last month and is working his way through his induction, shadowing and training.  We welcome him to the team and Centre as a whole.


If you are interested in following the Centre and being kept up to date with what we do LIKE and



Suzie Moffat attended the Scottish Federation of Housing Associations’ Annual Housing Management Conference last month where the icebreaker was “walking on broken glass”.  Suzie Moffat said “It’s all about positive thinking, confidence and trust, the very ethos of First Home!”



Suzie and John Hodge from South Ayrshire Council presented a First Home Workshop which delivered an overview of what First Home’s Capacity building Programme involves for Young People.  They received very positive comments and feedback from those who attended and enjoyed the opportunity to attend the conference and take part in the other workshops available.



Here is a useful list of various ways to try and reduce bills:-

Save energy HES

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