AGM

The Centre held its AGM on Thursday 28th January 2016.  The AGM was well attend and detailed reports were presented by the Chairperson, Treasurer and Chief Executive Officer.

Alex Anderson, Chairperson welcomed all to the meeting.  He outlined the activities of the Management Committee over the past year, the challenges the Centre has met and the future challenges linked to Welfare Reform, constitutional change, procurement and legislative change in Public and Private Housing law.  He commended all the staff for their hard work and their commitment to the Centre’s aims and objectives.

Ethel Riach, Treasurer presented a detailed report on the Centre’s finances.  She highlighted the allocation of expenditure into the next financial year and beyond.  She considers that the Centre currently has a strong financial foundation although we continue to review all our income and expenditure commitments. She thanked CEO, Services Manager and Administration Officer for their efficient record keeping and our Accountant Andrew Howatt.

 

 

 

 

 

 

 

 

John Mulholland, CEO presented a detailed report on the wide range services provided by the Centre.  He advised that once again it has been a very busy year for all our services.  He commented “the services the Centre provides to both individual service users and groups are innovative, preventative, proactive, participatory and inclusive”.  He highlighted the importance of partnership development in providing services which has been further enhanced over the past year.

Service user Outcomes have been very positive outcomes.  The Centre prevented homeless in 253 cases in the past year.  Becoming homeless has numerous impacts on families in particular:- economic, social, health and educational.  The Centre highlights for every £1 they receive they return a benefit of £21.72.  John welcomed the very positive feedback that all our services received over the past year. This emphasises the spend to save mantra that both ourselves and South Ayrshire Council agree works well.

 

 

 

 

 

 

 

 

Suzanne Slavin presented the Service User Feedback – Annual Report 2014-15

Heather Anderson from South Ayrshire Council Policy and Strategy gave a very informative presentation on Housing Options and the impact on Homelessness presentations.  She reiterated the value and importance of partnership working between the Council and the Centre and how the Council values our work and what challenges there are for the future.

 

First Home achieved 2 awards

Our excellent First Home Service recently achieved 2 awards.  The first award was a gold award for Innovation from South Ayrshire Council “Outstanding People Awards”.  The second award was a Bronze National Award from the Convention of Scottish Local Authorities.  John Mulholland CEO of the Housing Centre said “this is a recognition of the value of partnership working and the positive impact this can have on young people.  The staff at First Home are very proud to receive these awards.”

OP award FH pic

 

 

Suzanne Moffat, Senior First Home Officer said “as the service has developed we continued to work with partners and young people shaping the service to meet their needs.  Our Capacity Building Programme came directly from this model.  The outcomes and feedback we receive is very impressive and we look forward to taking the service forward in the years ahead.”

First Home Capacity Building Programme

We have added a short clip of our First Home Capacity Building Programme which is delivered through the First Home Service.

This Programme is for young people who are considering moving into independent living and is designed to build up various home skills week by week for the young person to learn a variety of life skills to overcome barriers which will aid their success within their own tenancy.

It is hoped that if the young people are equipped with appropriate skills, they will take pride of their home and become good tenants, increased confidence and can share their knowledge as Peer Educators.

Additionally this may also help with their progress into further education and or job opportunities ultimately help to achieve positive destinations and outcomes.

Hope you enjoy

https://www.facebook.com/250771001720797/videos/768823489915543/

AGM for Reporting Year 2013/14

The Centre held its AGM on 28th January 2015 at the Troon Room, County Buildings, Ayr.  The Annual Report for 2013/14 was presented which included our Financial Report.  Chairperson Alex Anderson presented his report alongside Treasurer and CEO Reports for the period.

The AGM was well attended and Guest Speaker was David Burns from South Ayrshire Council.

CARE INSPECTORATE REPORT 2015

The Centre’s last inspection was on 20.1.15.  In our previous inspections we had always achieved  a combination of Very Good and Excellent (5 & 6) across the board. In our new Report we are pleased that we have been awarded:- 6 – Excellent  for Quality of Support 6 – Excellent for Quality of Staffing 6 – Excellent for Quality of Management and Leadership, see below

Date Quality of Care and Support Quality of Staffing Quality of Management and Leadership
20 Jan 2015 6 – Excellent (I) 6 – Excellent (I) 6 – Excellent (I)
03 Jul 2013 5 – Very Good (I) 6 – Excellent (I) 6 – Excellent (I)
24 Jan 2013 5 – Very Good (I) 5 – Very Good (I) 5 – Very Good (I)
05 May 2011 5 – Very Good (I) 5 – Very Good (I) Not Assessed
04 Feb 2009 5 – Very Good (I) 5 – Very Good (I) 5 – Very Good (I)

  A full copy of the Report can be accessed at:-   Care Inspectorate Inspection Report 20.01.15   The Management Committee would like to take this opportunity to thank all management and staff for their continuous hard work and dedication to providing a high quality service.  Without them this excellent grade would not have been able to have been achieved.

NEW TENANT ADVICE & INFORMATION SERVICE

In partnership with South Ayrshire Council we have launched a new Tenant Advice and Information Service.  Leica Malkin is now in post and will be able to advise tenants who have or will be affected by Welfare Reform.  This includes moving to electronic benefit claims, direct payments of benefit to tenants and the spare room subsidy reduction, (Bedroom Tax).

Leica Malkin will provide advice to tenants on an individual basis, as well as delivering training and information sessions to Tenant Groups on a range of welfare issues.

John Mulholland CEO of Ayr Housing Aid Centre said: “It is very important that tenants and Tenant Groups get up to date and accurate advice and information on welfare issues which could impact their tenancies. Our service is designed to help tenants prepare and respond to changes in the welfare system as they are rolled out.”

Heather Anderson from South Ayrshire Council said: “Tenants have recognised the challenges arising from Welfare Reform and have developed a new service which will prepare tenants for these changes and ensure they have easy access to quality information and advice.”

Tenants involved within the Housing Service said: “‘We are delighted that the Housing Service has recognised, along with involved tenants, that Welfare Reform is having a significant impact on tenants and that having this post it is going to benefit tenants of South Ayrshire Council.”

The service started on 1st April 2014 and will be for an initial period of 1 year.

Leica Malkin, Tenant Advice and Information Officer can be contacted by phone: 01292 388101, Text: 07760 750256

e-mail: ayr_hac@hotmail.com or by contacting us on our main number – 01292 288111.

The staff and Management Committee at Ayr Housing Aid Centre would like to welcome Leica to the Team.

 

ADVICE SERVICE AUDIT

The Centre is preparing for the National Standards Audit for our Advice Service.  This audit considers Policies, processes and the Quality of Advice.

 

John Mulholland, CEO said “The Centre has been part of this quality control system for many years now and are looking forward for the next Audit which will take place in our new improved premises.  Preparations for this are now at an advanced stage and we expect the Audit to take place in January 2014.”

 

AGM for Reporting Year 2012/13

The Centre held its AGM on 20th November 2013 at Holmston House, Ayr.  The Annual Report for 2012/13 was presented which included our Financial Report.  Chairperson Alex Anderson launched the Centre’s first Newsletter and it  is our intention to issue this quarterly.

 

The AGM was well attended and Alex welcomed Les Anderson from South Ayrshire Seniors Forum and Kenny Leinster from South Ayrshire Council as Guest Speakers.

CARE INSPECTORATE REPORT 2013

The Centre was inspected on 3.7.13 by the Care Inspectorate.  In our previous inspections we had always achieved 5 – Very Good across the board.

In our new Report we are pleased that we have been awarded

5 – Very Good for Quality of Support,

6 – Excellent for Quality of Staffing and

6 – Excellent for Quality of Management and Leadership, see below.

 

Date Quality of Care and Support Quality of Environment Quality of Staffing Quality of Management and Leadership
03 Jul 2013 5 – Very Good (I) 6 – Excellent (I) 6 – Excellent (I)
24 Jan 2013 5 – Very Good (I) 5 – Very Good (I) 5 – Very Good (I)
05 May 2011 5 – Very Good (I) 5 – Very Good (I) Not Assessed
04 Feb 2009 5 – Very Good (I) Not Assessed 5 – Very Good (I) 5 – Very Good (I)

 

A full copy of the Report can be accessed at:-

http://www.careinspectorate.com/index.php?option=com_content&view=article&id=7644&Itemid=489&bereNextPageId=ReportDataDetails_action.php&action=displayReport&repId=CS2004073455

The Management Committee would like to take this opportunity to thank all management and staff for their continuous hard work and dedication to providing a high quality service.  Without them this excellent grade would not have been able to have been achieved.

 

 

AGM for Reporting Year 2011/12

The Centre held our AGM on 27th February 2013 in the Country Hall, Ayr.  The Annual Report was presented with a range of other reports; these can be accessed on our Reports page.

Kevin Anderson, Housing Policy and Strategy Co-ordinator for South Ayrshire Council gave a very interesting and informative presentation on the future of the Private Rented Sector.

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