Anyone who lives in South Ayrshire can contact us direct. We also make and accept referrals to/from various organisation including:-

Barnardos, Housing Associations, Hospitals, SeAscape, South Ayrshire Council and Money Advice & Advice & Info HUB (Welfare Rights).

If you are being provided with Tenure Sustainment after we have dealt with the crisis and prevented your homelessness we may refer you to SeAscape. They can provide longer term support and assist you in maintaining payment arrangements, keeping appointments, budgeting, etc.




SeAscape Homeless and Housing Support Service works with people in all types of accommodations e.g. Homeless Emergency Accommodation, Homeless Temporary Furnished, Council Accommodation, Housing Association Accommodations and Private Rented Accommodation

We help people aged 16 and over regardless of the type of accommodation they live in, to enable them to live independently as possible in their community. The service helps people who are homeless or at risk of homelessness and or vulnerable, to access, sustain and maintain accommodation independently.

The service can be provided in a person’s home, in temporary accommodation or other forms of accommodation in which they live in at that time. The support that is offered will depend on the persons individual needs. Support ranges from advice and guidance to a more detailed person centre support plan using our web based outcome tool “Better Futures”.

You can be referred to the service by South Ayrshire Council Housing Options Team (Kyle St), Council Housing Officers (Area Offices), Ayrshire Housing Association Housing Officers or by your Private Rented Landlord.


South Ayrshire Council Information & Advice HUB

Welfare Benefits Services

Free, confidential, information and advice service to people living in the South Ayrshire Area. Flexible appointments and private interview rooms available at a number of locations throughout South Ayrshire. Guide you through dealing with benefits and appeals.

  • Advice and information on all benefits
  • Welfare Rights assistance
  • Tribunal representation
  • Form filling
  • Better Off Calculations

They help with :

  • Claiming Benefits
  • Appealing Decisions
  • Applying for Social Fund Loans and Grants
  • Maximising benefits and entitlement


Phone: 0300 123 0900

Money advice

Customer Services Money Advice Team provides free, confidential and impartial assistance with debt.

Email us at

They can help if you are being threatened with fuel disconnection or struggling to cope with repayments to credit cards,  loans or other debt

If you live in South Ayrshire, or are a South Ayrshire Council employee,  debt counsellors will try to lessen the stress of the situation. They can check your financial situation and help you to consider the best options available to you to deal with your debts. They can also negotiate with creditors for you.