The Centre’s Management Committee and Staff have been working towards the implementation of the new GDPR.  There have been extensive reviews of personal data the Centre holds, amendments to current Policies and Procedures and new Policies and Procedures created.  The Centre has contacted all current Service Users prior to 25th May 2018 advising of the new Regulations and where further information can be sourced.  We have amended our Confidentiality Forms to take into account the new Regulations which will become effective for new Service Users on or after 25th May 2018.  The primary aim of the new Regulations is to protect personal data which is provided by Service Users, Staff, Management Committee and Volunteers, this includes the processing of the data, retention and destruction.

 

John Mulholland, CEO said “The Centre is committed to the protection of personal data we hold and the need for confidentiality.  We have created a tab on our web page for Service Users which provides more detailed information relating to the relevant Policies and Procedures, in particular, the Privacy Notice for Service Users”.

Annual General Meeting – 2016/17 – 15.3.18

Ayr Housing Aid Centre held its AGM on Thursday 15th March 2018.  The AGM was well attended and detailed Reports were presented by the Chairperson, Treasurer and Chief Executive Officer.

Alex gave and update on the Centre’s plans to convert to a Scottish Charitable Incorporated Organisation (SCIO) which will be taken forward by the New Committee.  The new Committee was elected and Alex welcomed the 5 new members to the Committee.

Chairperson

Alex Anderson, Chairperson welcomed all to the meeting.  Alex refered to the development of our services and staff over the past year. He outlined our preparation for Procurement of the Services provided by the Centre and thanked the staff and Procurement Sub-Committee for their input into the process. He highlighted the external recognition of the quality of Services we provide and linked this directly to our staff.  Finally, he thanked the Management Committee for their support over the past year.

Treasurer

Ethel Riach, Treasurer presented a detailed Report on the Centre’s finances based on our Statement of Financial Activities, submitted to Office of the Scottish Charities Regulator. She advised that the account had a small surplus. She highlighted income and expenditure into the next financial year and projected a small surplus of around £4,000 for 2017/2018.

Ethel considers the Centre currently has a strong financial foundation although we continue to review all our income and expenditure commitments. Ethel highlighted the work of our Fundraising Sub-Committee and thanked all who made donations to the Centre throughout the year. Ethel thanked the CEO, Services Manager and Administration Officer for their efficient record keeping, day to day financial control, projections and our Accountant, Andrew Howatt.

 

 

 

 

 

 

CEO

John Mulholland, CEO presented a detailed Report on the wide range of Services provided by the Centre.  He advised once again it has been a very busy year and commented “the services provided to both individual Service Users and Groups are innovative, preventative, proactive, participatory and inclusive”.  John outlined we continue to provide high quality, transparent services to our service users and work together to achieve positive outcomes.

He highlighted the importance of partnership development in providing Services further enhanced over the past year.  John made specific comments relating to the new contract with South Ayrshire Council and its impact on the services we provide.  He outlined the challenges for the year ahead and beyond.

Statistical Report

Suzanne Slavin, Services Manager presented some statistics from the Annual Report.  The Centre opened 1,148 cases between 1st July 2016 and 30th June 2017 including 276 rural cases.  159 Service Users had a physical disability, 280 had a mental disability and there were 220 Service Users with both physical and mental disabilities.  659 (57%) of all cases opened had some sort of disability.

811 Service Users were in the 25 – pension age group, 294 Service Users aged 16 – 24 and 215 cases from the pension age group.

30% of our caseload were vulnerable Service Users through being incapacitated or on ESA, 26% were unemployed and 28% were in work.  We have noted a continued increase year on year from those in employment.  Many problems relate to poverty caused and impacted on multi-debt issues including housing arrears and budgeting matters.  85 cases were from retired age group, 36 were Students and 31 cases were Carers.

547 cases were homeless or threatened with homelessness.  Out of these cases we had the opportunity to prevent homeless in 321.  From these 321 we prevented homelessness in 268 cases, (83%). Becoming homeless has numerous impacts on families in particular: economic, social, health and educational.  Prevention alleviates/reduces many of these issues.

John, CEO said “There are many challenges ahead over the next few years for the Housing Aid Centre”.  The implementation of our new contract, welfare reform, changes to social and private rent sectors, homelessness and service development.  There will be implications of changing Data Protection Regulations and new challenges for the Management Committee as we continue to develop.”

John thanked all staff for their commitment and support over the past year.

Suzanne Slavin presented Service User Feedback slides and commented “We are very pleased with the positive feedback across all our Services.  We will continue to engage with Service Users at all levels to encourage input and service development.  I would further thank all Service Users who have taken the time to provide feedback which directly improves the Services we provide every day”.

Mark Willis gave a very informative presentation on the work of Child Poverty Action Group.  His presentation outlined the impact of Universal Credit nationally and locally.

This was followed by a robust question and answer session.  Thereafter Alex thanked the Speaker and all who attended our AGM.

Our Summary and full Annual Report were added to the Centre’s website from 19th March 2018.  If further information is required please contact John Mulholland, CEO or Suzanne Slavin, Services Manager on 01292 288111 or ayr_hac@hotmail.com.

 

Congratulations to Alex and Les Anderson

The Centre would like to congratulate Alex (Chairperson) and Les Anderson on their 50th Wedding Anniversary.  Alex has been a long standing member of the Management Committee and Chairperson and Les has Volunteered for us over the years.

 

A FITTING TRIBUTE

Big thank you to Claire Macdonald and her mum for wanting to raise money for the Centre.  Her Uncle Ian Hughes was one of the founders of the Centre and his legacy lives on in what we do each day to help those in housing need.

Please, like, share and donate 

https://www.facebook.com/ayrhac/

https://www.justgiving.com/crowdfunding/emfhalfmarathon

 

AGM – 15.3.18 @ 2PM

ANNUAL GENERAL MEETING

THURSDAY 15th MARCH 2018 – 2PM – 4PM

AYR COMMITTEE ROOM, COUNTY BUILDINGS, AYR

We are hosting our Annual General Meeting on Thursday 15th March 2018 at 2pm within the Ayr Committee Room of the County Buildings, Ayr.

Our Guest Speaker Mark Willis from Child Poverty Action Group (CPAG) will talk about the impact of Universal Credit on child poverty after the formal business has been concluded.

Summary copies of the Annual Report will be available or can be e-mailed on request.

Tea, coffee and biscuits  are being provided from 1.30pm.

Questionnaire for Home + Sessions

The Centre is developing Capacity Building Sessions to enhance skills and knowledge for existing, new and future tenants.  We need your help to influence the development and the completion of our Questionnaire which will significantly help us.  You can complete the Questionnaire by clicking the link below:-

https://www.surveymonkey.co.uk/r/5XN62DG

 

Or alternatively you can request a copy of the Questionnaire and we will email this to you.  We could also post a copy to you if required.  The Survey will end on 30th November 2017.  May I thank you in advance for your contribution to the Survey.

 

If you have any questions please do not hesitate to contact the Centre to speak to me or Karen Taylor, Office and Finance Manager.

 

Suzanne Moffat, Home + Team Leader

Aviva Community Fund

 

Ayr Housing Aid Centre has entered our proposed Digital Inclusion Project to the Aviva Community Fund to allow our existing staff to spend time with service users to help and assist them to claim Universal Credit and prevent poverty by helping to budget better through becoming more comfortable using the internet.

Please vote by clicking the link below:

https://community-fund.aviva.co.uk/voting/project/view/17-6285

 

With your help we hope to mitigate any negative effects our Service Users face when claiming Universal Credit and the poverty and delays associated with this new benefit system.

THANKS ASDA

We would like to thank the Asda Foundation for their donation of £200 to the Centre after shoppers voted by putting green tokens into the collector for us.

 

Thanks to everyone who supported us, especially the children who all agreed this was a fun way of voting for local charities.

CARE INSPECTORATE REPORT 2017

The Centre’s last Care Inspectorate Inspection was on 29.03.17.  The Centre is pleased to have maintained our high quality of standard and were awarded Grade 6’s – Excellent (Quality of Support and Quality of Management and Leadership).  Please see below:

Date Quality of Care and Support Quality of Staffing Quality of Management and Leadership
29 Mar 2017 6 – Excellent (I) Not Assessed 6 – Excellent (I)
20 Jan 2015 6 – Excellent (I) 6 – Excellent (I) 6 – Excellent (I)
03 Jul 2013 5 – Very Good (I) 6 – Excellent (I) 6 – Excellent (I)
24 Jan 2013 5 – Very Good (I) 5 – Very Good (I) 5 – Very Good (I)
05 May 2011 5 – Very Good (I) 5 – Very Good (I) Not Assessed
04 Feb 2009 5 – Very Good (I) 5 – Very Good (I) 5 – Very Good (I)

A full copy of the Report can be accessed here.  We would like to thank Service User’s who took the time to complete and return Feedback Forms (some of which were mentioned in the Report).  The Management Committee would like to take this opportunity to thank all Management and Staff for their continuous hard work and dedication to providing a high quality service.  Without them this excellent grade would not have been achievable.

AGM

Ayr Housing Aid Centre held its AGM on Thursday 9th March 2017.  The AGM was well attended and detailed Reports were presented by the Chairperson, Treasurer and Chief Executive Officer.

Chairperson

Alex Anderson, Chairperson welcomed all to the meeting.  Alex refer to the development of our services and staff over the past year and throughout our current Contract with South Ayrshire Council. He outlined our preparation for Procurement of the Services provided by the Centre and thanked the staff and Procurement Sub-Committee for their input into the process. He highlighted the external recognition in terms of the quality of Services we provide and linked this directly to our staff.  Finally he thanked the Management Committee for their support over the past year.

Treasurer

Ethel Riach, Treasurer presented a detailed Report on the Centre’s finances.  She highlighted the allocation of expenditure into the next financial year and beyond.  She considers that the Centre currently has a strong financial foundation although we continue to review all our income and expenditure commitments. Ethel highlighted the work of our Fundraising Sub-Committee and thanked all who made donations to the Centre. Ethel thanked CEO, Services Manager and Administration Officer for their efficient record keeping and our Accountant, Andrew Howatt.

CEO

John Mulholland, CEO presented a detailed Report on the wide range of Services provided by the Centre.  He advised once again it has been a very busy year for all our services.  He commented “the services the Centre provides to both individual Service Users and Groups are innovative, preventative, proactive, participatory and inclusive”.  He highlighted the importance of partnership development in providing Services which has been further enhanced over the past year.  John made specific comments relating to welfare reform, digital exclusion and increased case numbers from Service User’s stating that they have health issues.

 

AGM3

 

Some Stats

Suzanne Slavin presented core Statistics.  The Centre opened 1,239 cases between 1st July 2015 and 30th June 2016.  This includes 182 rural cases opened.  171 Service Users had a physical disability, 257 had a mental disability and there were 214 cases where Service Users have both physical and mental disabilities.  A total of 642 had some sort of disability.

This year there were 809 Service Users in the 25+ age group, 294 Service Users aged 16 – 24 and 136 cases from the pension age group.  In the Reporting Period the majority of our caseload is Service Users who are Sick/ill, 337, 27% followed by unemployed 328, 26.5%.  Those who were employed were 352, 28.4%.  We have noted a continued high caseload from the employed and many of the problems relate to multi-debt issues which often encompass housing matters.  There is 101 cases from retired and 65 from students with 30 cases from carers.

The Centre noted a 7% increase relating to homeless or threatened with homelessness, we prevented homelessness in 287 cases. Becoming homeless has numerous impacts on families in particular: economic, social, health and educational.

John said “there are many challenges ahead over the next few years for the housing aid centre”, the full role out of Universal Credit, changes to Social and Private Tenancy Law, new demand in terms of tribunal work and continued pressure in relation to homelessness and homeless prevention all will impact on the Centre.”

John thanked all staff for their commitment and support over the past year.

John Mulholland presented  Service User Feedback and commented “We are very pleased with the positive feedback across all our Services.  We will continue to engage with Service Users at all levels to encourage their input.  I would further thank all Service Users who have taken the time to feedback.  This allows for us to take their input into account as Services develop further”.

Billy McLeod from Ayr Action for Mental Health gave a very informative presentation on the work of Ayr Action for Mental Health.  He referred to the importance of a Service User led and person centred approach in the work undertaken by Ayr Action for Mental Health.

There was a short question time and thereafter Alex thanked the Speaker and all who attended our AGM.

Our Annual Reports are on the Centre’s website from the 14th March 2017.  If further information is required please contact John Mulholland CEO or Suzanne Slavin, Services Manager at 01292 288111.

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